• Do you know what takes place in your business when you are not there?
• Are your customers receiving the level of service they expect?
• Based on their experience, would your customers return?
• Are your employees performing at the level they were trained?
• Do you know when to reward an employee for providing exceptional customer services?

Secret Shopping Services will give you the answers to these questions!

Our Services

Point of Sale Marketing Audit:

One of our "Mystery Shoppers" will give you a professional checklist and narrative report describing the conditions existing at your business at the time of their visit. They will describe in detail the customer service, merchandising and cleanliness as well as the overall feeling, mood and sensations of a typical customer visit.

Integrity Audit:

A Marketing Audit is performed to evaluate cash handling, customer receipts, probability of theft etc. Various techniques and procedures are used to perform this type of audit.

Comparison Audit:

A Marketing Audit is performed at a competitor's location to provide you with information to assess prices, service, and performance levels of your competition.

Employee/Customer Scenarios:

A Marketing Audit is performed focusing on employee reaction and problem solving techniques with the customer. For example; returns with/without receipts, exchanges, unhappy with product, etc.

All of our Marketing Audits are custom designed to fit your company needs and expectations. You have the option to receive your Marketing Audits via email, disk, CD or hard copy. Our Marketing Audits begin at $40 per audit (Phone Audits are lower). Once your specific needs are determined, we will give you a price quote at no charge!

Please contact us via email, phone, fax or regular mail for a FREE ESTIMATE. Please include your full name, phone number, address, company name and the type of Marketing Audits you are interested in. Also include how you would prefer to be contacted. A personal service representative will contact you immediately. We look forward to being of service to you!

EMAIL: ClientServices@secretshoppingservices.com